These Terms
What these terms cover
These are the terms and conditions on which we supply digital content and coaching services to you.
Why you should read them
Please read these terms carefully before making any purchase on our site. These terms tell you who we are, how we will provide products to you, refunds and returns, and other important information.
By purchasing any digital content or coaching programme, you confirm that you accept these terms and agree to comply with them. We may amend these terms from time to time. Every time you wish to purchase any digital content or coaching services on our site, please check these terms to ensure you understand the terms that apply at that time.
Information About Us and How to Contact Us
Who we are
We are Ross Johnston Ltd, a company registered in England and Wales. Our company registration number is 16124546 and our registered office is at 124 City Road, London, England, EC1V 2NX.
How to contact us
You can contact us at info@ross-johnston.com
Our Contract With You
How we will accept your order
Our acceptance of your order will take place when we email you to confirm your purchase or otherwise acknowledge payment, at which point a contract will come into existence between you and us.
Payment terms
You may pay for digital content, courses, or coaching programmes in full at the time of purchase, or (if offered) through a split payment or instalment plan. By choosing an instalment plan, you:
- Agree to complete all payments in full as outlined at the time of purchase
- Acknowledge that your payment plan forms part of a single purchase contract and that the total balance remains due, even if you choose not to access or complete the course or coaching programme
- Authorise us (or our payment processor) to automatically charge each instalment on the scheduled dates
If we are unable to accept your order, we will inform you of this and will not charge you for the digital content or coaching services.
Our Rights to Make Changes
Minor changes to the products
We may change the product:
- To reflect changes in relevant laws and regulatory requirements
- To implement minor technical adjustments and improvements
These changes will not affect your use of the product.
Digital Content & Coaching Services
Digital Content
If the product is a one-off purchase of digital content, the content will be immediately available for your use as soon as your payment (or first instalment payment, where applicable) is received and accepted.
If the product is purchased using a payment plan or as part of a cohort or coaching programme, access to digital content and community features will be granted upon receipt of the first payment. Continued access may be conditional upon completion of all scheduled payments.
Digital content is considered "delivered" once access has been provided, regardless of the extent to which you choose to access or use the material.
Coaching Services
Coaching programmes are personalised, live services delivered by Ross Johnston, including one-on-one sessions, recorded feedback, and ongoing support. A coaching programme includes:
- Scheduled 1-on-1 coaching sessions (delivered at agreed dates/times)
- Access to supporting digital course materials
- Recorded sessions and written feedback
- WhatsApp access for the duration specified in your agreement
Delivery of coaching services occurs upon completion of scheduled sessions and provision of feedback/deliverables. Digital course materials included in the programme are considered delivered upon access being provided.
Session Scheduling, Cancellation & Rescheduling
Client Rescheduling
You may reschedule up to three (3) coaching sessions throughout the programme without restriction.
Any rescheduling requests beyond three sessions are subject to Ross Johnston's sole discretion, based on availability and programme timeline.
Client No-Show Policy
If you do not attend a scheduled session and have not provided 24 hours' notice of cancellation or rescheduling, that session is forfeited and will not be rescheduled unless we agree otherwise.
Excessive Cancellations
If you cancel or reschedule more than three sessions during the coaching programme, we reserve the right to pause or terminate the programme at our discretion. In such cases, no refund will be issued.
Ross Johnston Cancellations
If Ross Johnston must cancel a scheduled session due to illness, emergency, or unforeseen circumstances, he will reschedule the session at the nearest available opportunity. No refund will be issued for cancelled sessions that are rescheduled.
Refunds
Digital Content & Coaching Programmes
All digital courses, coaching programmes, and related services are final sale. No refunds shall be given once payment has been accepted and access has been provided.
Refunds may only be offered at our sole discretion in exceptional circumstances, such as:
- The product was not as described at the time of purchase
- A technical issue prevents access to course content, and we are unable to resolve it within a reasonable timeframe
- We are unable to deliver the coaching programme due to circumstances beyond our control (serious illness, death, closure of business)
In all other cases, all payments remain strictly non-refundable and final.
Deposits
All deposit payments are strictly non-refundable, regardless of circumstance. By paying a deposit, you confirm your commitment to the purchase and accept that no refund will be issued under any conditions, including change of mind, non-attendance, or failure to access or engage with the digital content.
Split Payments / Payment Plans
Where a payment plan or split payments are offered, all instalments are non-refundable once initiated. By making the first payment, you agree and commit to completing all remaining instalments. The total balance becomes immediately due and payable, regardless of whether you continue to access the course, attend coaching sessions, or participate in the community.
Failure to complete payments will result in restricted access to content and collection action for the outstanding balance.
Price and Payment
Where to find the price for the product
The price of the product will be the price indicated on the order pages when you placed your order.
Client Responsibilities
Your obligations
By enrolling in a coaching programme, you agree to:
- Attend scheduled sessions or provide at least 24 hours' notice if you cannot attend
- Provide honest and accurate information during all coaching sessions and discovery calls
- Implement recommendations and take action between sessions to the best of your ability
- Engage fully and in good faith with the programme content and feedback provided
Results & Outcomes
Results from the coaching programme depend on factors outside of our control, including but not limited to:
- Your personal effort and commitment to implementation
- Market conditions and job market dynamics in your sector
- Timing and external circumstances beyond either party's control
Recording, Confidentiality & Data
Recording of Sessions
Coaching sessions may be recorded for feedback, review, and quality assurance purposes. By enrolling in the programme, you consent to the recording of your sessions.
Use of Recordings
Recorded sessions and written feedback are provided exclusively for your personal use and review. You may not share, distribute, or republish recordings or feedback without prior written consent from Ross Johnston Ltd.
Confidentiality
Both parties agree to maintain confidentiality regarding:
- Sensitive information shared during coaching sessions
- Specific details about your job search, personal circumstances, or career decisions
- Coaching frameworks, methodologies, and proprietary materials provided by us
You acknowledge that we may reference anonymised outcomes, client testimonials, and generalised examples from coaching work in marketing materials, with names and identifying details removed.
Data Retention
Recordings and written feedback will be retained for the duration of your coaching programme plus 12 months following completion, after which they will be securely deleted. You are responsible for downloading and retaining copies of feedback and materials if needed beyond this period.
WhatsApp Access
Duration & Availability
As part of your coaching programme, you may receive direct WhatsApp access to Ross Johnston for a specified period of time as detailed in your order page. Access to Ross via WhatsApp beyond the stated period is at Ross' sole discretion; otherwise, you will automatically revert to standard email support (contact: info@ross-johnston.com).
Scope of Support
WhatsApp access is intended for:
- Time-sensitive questions related to your coaching programme
- Real-time guidance during live interview processes and negotiations
- Clarification on feedback and recommendations
Response times: Ross will respond to WhatsApp messages within 24 hours during working hours (Monday to Friday). WhatsApp may not be monitored outside of these hours.
Lifetime Course Access
Scope of Access
You will have lifetime access to all digital courses, whether purchased separately or where provided as part of a coaching programme.
Personal Use Only
Course access is personal and non-transferable. You may not share login credentials, course materials, or access rights with colleagues, friends, or other parties. Sharing violates these terms and will result in immediate termination of access without refund.
Content Updates & Discontinuation
We reserve the right to update course content at any time. Course materials may be discontinued or removed; in such cases, you will be notified at least 30 days in advance where practicable. Discontinued content does not entitle you to a refund.
Termination of Access
Access to courses will terminate if:
- Your coaching programme contract is terminated due to breach
- You violate these terms (including sharing credentials or materials)
- Ross Johnston Ltd ceases operations
How We May Use Your Personal Information
We will only use your personal information as set out in our Privacy Policy.
Other Important Terms
Disclaimer
Ross Johnston Ltd makes no warranties or representations, express or implied, as to the currency, accuracy, completeness, reliability, or suitability of the information contained or referenced on our website or platforms. The information is subject to professional differences of opinion and human error in preparing this information. Ross Johnston Ltd is not liable for any loss resulting from any action taken or reliance made by you on any of the information or material we provide. If you use, or otherwise rely on, any of the information on the website or platforms, you are responsible for ensuring, by independent verification, its currency, accuracy, completeness, reliability and relevance to your own personal and individual circumstances.
We may transfer this agreement to someone else
We may transfer our rights and obligations under these terms to another organisation.
You need our consent to transfer your rights to someone else
You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
Nobody else has any rights under this contract
This contract is between you and us. No other person shall have any rights to enforce any of its terms.
Even if we delay in enforcing this contract, we can still enforce it later
If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you, but we continue to provide the products, we can still require you to make the payment at a later date.
Which laws apply to this contract and where you may bring legal proceedings
These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.